Looking at this graph, I am now realizing that there are two opposite ways to interpret it.

Many will say “It means, let’s promise more, and we will achieve more“. That is not what I meant. My idea is that the right side of the graph is the bad side. It IS a failure.Why? Because that gap between “promised“ and “achieved“ is expensive:

  • wasted time and money due to inaccurate planning
  • poor discipline, as underdelivering becomes a norm
  • additional external communication is needed to explain the gap and restore the trust

EVEN if overpromising leads to higher achievement (which I am not sure of), it does not compensate for the cost of the gap.

And it only works short term, anyway.

2 Komentaras

Filed under gyvenimas

2 responses to “Overpromising

  1. Interesting and tricky question.
    Generally I agree than “Underpromise and Overdeliver “ is the best approach both for the business and morale. Externally. Short term particularly.
    Although internally and long term, I think, the impact it is very dependent on the personality type.
    Indeed, one may become either frustrated or undisciplined by the permanent underachieving. Another may also become lazy due to underpromising and never working out fully. By lowering your target you never know yours real capabilities, which may be defined by your incapabilties only. Remember? Somebody said you should target for the goal even beyond your life, not only beyond your capabilities. 

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